24/7 Customer Support
Find out more about customer support and why it's hard to find a web hosting provider which can offer top-class support.
The customer support that you can receive from your cloud website hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an existing account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a genuine website hosting supplier not from a reseller. If you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it's very likely that you'll wait for a few days to get an answer to any question, so your sites may stay offline for ages. In comparison, a provider that provides various options for communication and has a tech support team that is available at any time can assist you right away and help you limit or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud website hosting
services come with 24/7 support and several options for communication. If you do not have an account yet, you can phone us or take advantage of our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up ordering a service that you cannot use. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the vast majority of providers out there today, we reply to all the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you pick, you're able to reap the benefits of our 24/7 technical support services even on official holidays. Your sites will be available all of the time and so will we. With many different contact options, you are able to pick the best method to contact us and find out about our solutions in case you don't have an account yet, or request support if you are already our customer. You're able to give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it rarely takes over 20 min to get assistance regardless of the nature of the issue. With our customer and tech support services, we'll be there for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
Using our VPS web hosting services
, you will not need to wait for more than an hour in order to receive support for any problem that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support team. We have local telephone numbers in a couple of countries around the globe as well as a live chat service where we can assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there'll always be somebody to help you promptly. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server
plans that we provide feature 24/7 support via various methods of communication and with a 1-hour maximum response time warranty. If you want to find out more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have around the world or you could use our live chat service and talk with a live representative. For entirely technical difficulties that require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to track a given issue. The answer time for them rarely surpasses 30 mins, therefore you can forget all about having to wait for a full day in order to get assistance. The support service is available for any kind of server-related issues, which includes the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you may consider adding the Managed Services upgrade that we provide for all the packages.