There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It’s the least complicated correspondence medium for a variety of reasons. If no representative is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Also, you can copy/paste large pieces of info without having to worry about misprints, and if a given problem needs more time to be resolved or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide information or to follow instructions, you will need to use no less than two separate admin dashboards and this number might rise if you’d like to administer a handful of domains. Plus, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you won’t ever need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while browsing your files or fine-tuning various settings. The ticketing system is being closely monitored 24-7 by our technical support engineers and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain help. In contrast to other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any technical or billing problem. Besides, you can see a selection of articles, which will help you deal with the commonest predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you wish to get in touch with our client service staff representatives, you will be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different customer support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without any hassle and to search through older tickets using a clever search box. You will also be able to browse the applicable knowledge base articles that our system will present you with on the basis of the category that you select for your new ticket. You can carry out all the abovementioned things without logging out of your Control Panel at any time, so in case you bump into any issue or have a query, you can contact our technicians and fix the particular issue in no more than an hour through a single support platform.