There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a trouble ticket system. It’s the least complicated correspondence medium for a variety of reasons. If no representative is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Also, you can copy/paste large pieces of info without having to worry about misprints, and if a given problem needs more time to be resolved or a number of responses must be exchanged, all the information will be in one and the same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide information or to follow instructions, you will need to use no less than two separate admin dashboards and this number might rise if you’d like to administer a handful of domains. Plus, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting a reply.