If you’ve ever got any queries in regard to your hosting package or you face a problem with your sites, you’ll have to get in touch with the hosting company’s technical support team. It may not make any difference how swiftly they will answer if you have a general inquiry, but a problem like an ill-applied web app update, for example, may lead to your site becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. In case you offer goods or services online, any outage will influence your website in a bad way and you can lose existing or potential customers. Lots of hosting providers, primarily resellers, respond to trouble tickets and emails within twenty four hours, but in the Internet sphere that’s far too long, as clients will hardly ever revisit a website that is not functioning properly over a long interval.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting around for hours and hours, or even all day, to obtain a response to a support ticket or an e-mail. Regardless of when you contact us, we’ll help you within no more than one hour with any technical or sales questions you might have. In fact, our actual response time scarcely ever exceeds twenty-thirty minutes. Since we are at your disposal 24-7, you will always receive assistance in a timely fashion and we realize exactly how critical this is in the e-world. Shortly after you contact us, we will answer your enquiries. In case you bump into any technical difficulty, we will handle it instead of you, or we’ll provide you with all the necessary information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we are aware of just how critical it is to obtain timely assistance, we promise that you will never need to wait for more than an hour to obtain an answer to any trouble ticket that you send from your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than twenty to thirty minutes and this applies to any query regardless of what its nature is – billing, general or technical. What’s more, our technical and customer support staff is on duty 24 hours a day, which is the reason why even if you open a ticket during holidays, you will invariably receive a blazing-fast reply, which will include the answer to an inquiry, the solution to a complication or the details necessary to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to spend a day waiting for a reply like you would with many other web hosting providers.