Find out what web hosting providers mean when they say "phone support".
You'll find lots of cloud website hosting providers available, yet many of them are resellers who have restricted resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll receive via this channel of communication will vary depending on the supplier - some provide you with expert telephone support, while others offer basic and customer support only since some matters are more time-consuming and it's quicker to be resolved with a ticket, particularly when the issue needs to be escalated. However, it is good to know that you can always reach your web hosting supplier because there are tons of small-scale issues that can be resolved easily and timely through a phone call, not mentioning that you'll be able to get additional information for the services before you become a customer.
Phone Support in Cloud Website Hosting
We believe that having the option to consult with a live agent is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you'll be able to contact us over the phone for fourteen hours every day. If you consider obtaining one of our cloud website hosting
, for example, you have the option to phone us and find more about our solutions before placing your order in order to make sure that we do match all system requirements for your websites. Following the purchase, you will be able to contact us about all the sales and / or billing problems you may experience, or receive any type of general or basic technical information you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any questions about the semi-dedicated server
packages that we provide. Whether you wish to know more about the plans, you have some billing issue or some general problem, you can give us a call. Though some more complex issues could need a support ticket to give time to our tech support crew to investigate, we can assist you with a number of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in another country, we have an international number where you are able to reach us.