A Sixty–Minute Ticket Response Guarantee
Each help request you send to us will be dealt with within maximum 1 hour. In case your support ticket or e–mail calls for further assistance from an administrator, we will without delay forward it and leave a note to notify you that your matter is being worked on. If you take advantage of our Optional Managed Services package, any of the tasks included there will be completed at a time that suits you.
A Top–Class Tech Support Service
If you require any assistance working with the Website Control Panel or with any of the applications that we’ve installed on the server for you, you can contact the technical support staff at any moment via the ticketing system. In addition, in case you need assistance managing your dedicated hosting server, you can order the Optional Managed Services package, that includes weekly Operating System updates, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard drive space, etc.
A User–Friendly Help Area
We have provided our Website Control Panel with a comprehensive knowledgebase, which includes elaborate explanations of all its features and functions. Also, we have made detailed video tutorials that will further instruct you how to carry out a given operation or troubleshoot a regularly encountered issue. All the educational articles and the video tutorials are easily reachable from each Website Control Panel section via the Help and Videos buttons located in the upper right corner.